Browsing by Institution "Eastern Mediterranean University"
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The impact of environmental stimuli on hotel service employees’ service sabotage—mediation role of emotional intelligence and emotional dissonance
(Sustainability: Special issue: Intention and tourism/hospitality development, 2021)While scholarly inquiries into Service Sabotage (SS) have received ample attention in the literature of various industries, the role of Emotional Intelligence (EI) and Emotional Dissonance (ED) in employee-customer relations ...