Browsing Straipsniai Web of Science ir/ar Scopus referuojamuose leidiniuose / Articles in Web of Science and/or Scopus indexed sources by Institution "Aberystwyth University"
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The impact of environmental stimuli on hotel service employees’ service sabotage—mediation role of emotional intelligence and emotional dissonance
(Sustainability: Special issue: Intention and tourism/hospitality development, 2021)While scholarly inquiries into Service Sabotage (SS) have received ample attention in the literature of various industries, the role of Emotional Intelligence (EI) and Emotional Dissonance (ED) in employee-customer relations ...