Rodyti trumpą aprašą

dc.contributor.authorSamašonok, Kristina
dc.contributor.authorJarašūnienė, Aldona
dc.contributor.authorIšoraitė, Margarita
dc.date.accessioned2023-09-18T16:09:32Z
dc.date.available2023-09-18T16:09:32Z
dc.date.issued2021
dc.identifier.issn1648-0627
dc.identifier.urihttps://etalpykla.vilniustech.lt/handle/123456789/111931
dc.description.abstractThe article analyzes an evaluation of consumer satisfaction with public transport services in the light of academic literature which highlights the importance of the public transport system and the features of public transport services. The article presents the most influential aspects of public transport services to consumer satisfaction, as evaluated by the residents of major Lithuanian cities. The opportunities for service quality improvements are also presented. In order to examine the elements of consumer satisfaction with public transport services in the major Lithuanian cities, a quantitative analysis was performed and the method of statistical analysis was applied. Student’s test was used to compare and analyze the evaluations by the residents of Vilnius and the residents of other major Lithuanian cities. The most influential elements to satisfaction with public transport services and the overall level of satisfaction with public transport services to the residents of major Lithuanian cities (N = 466) were determined. The research results and insights can be applied in planning the improvements of public transport services.eng
dc.formatPDF
dc.format.extentp. 392-405
dc.format.mediumtekstas / txt
dc.language.isoeng
dc.relation.isreferencedbyScopus
dc.relation.isreferencedbyDOAJ
dc.relation.isreferencedbyICONDA
dc.relation.isreferencedbyDimensions
dc.relation.isreferencedbyGale's Academic OneFile
dc.relation.isreferencedbyBusiness Source Complete
dc.source.urihttps://journals.vgtu.lt/index.php/BTP/article/view/14708/10779
dc.titleA study of the satisfaction of the population of major Lithuanian cities with public transport services
dc.typeStraipsnis Scopus DB / Article in Scopus DB
dcterms.accessRightsThis is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/), which permits unre-stricted use, distribution, and reproduction in any medium, provided the original author and source are credited.
dcterms.licenseCreative Commons – Attribution – 4.0 International
dcterms.references46
dc.type.pubtypeS2 - Straipsnis Scopus DB / Scopus DB article
dc.contributor.institutionVilniaus kolegija
dc.contributor.institutionVilniaus Gedimino technikos universitetas
dc.contributor.facultyTransporto inžinerijos fakultetas / Faculty of Transport Engineering
dc.subject.researchfieldT 003 - Transporto inžinerija / Transport engineering
dc.subject.researchfieldS 005 - Sociologija / Sociology
dc.subject.researchfieldS 003 - Vadyba / Management
dc.subject.vgtuprioritizedfieldsTD05 - Miesto judumas / Urban mobility
dc.subject.ltspecializationsL106 - Transportas, logistika ir informacinės ir ryšių technologijos (IRT) / Transport, logistic and information and communication technologies
dc.subject.enconsumer satisfaction
dc.subject.enpublic transport
dc.subject.enpublic transport services
dc.subject.enpublic transport service quality
dc.subject.enestimates
dcterms.sourcetitleBusiness: theory and practice = Verslas: teorija ir praktika
dc.description.issueiss. 2
dc.description.volumevol. 22
dc.publisher.nameVilnius Gediminas Technical University
dc.publisher.cityVilnius
dc.identifier.doi10.3846/btp.2021.14708
dc.identifier.elaba108646053


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Rodyti trumpą aprašą