Complex expert assessment of the state of business enterprises

Abstract

The commercial success of businesses depends to a large extent on the ability to quantify the current situation at the desired point in time. It helps to make the right strategic development decisions and reveals weaknesses. The state of development of a company is a complex phenomenon, therefore, it can be described only by a certain number of indicators. They are multidimensional and of unequal importance, therefore, multiple-criteria methods are used to combine their values into one generalising quantity. They rely to a large extent on expert assessments to determine the weights of indicators, as well as the values of indicators that are difficult to formalise. An integral part of such assessments is the examination of the consistency of expert opinions. Existing methods for determining the level of consistency of expert assessment are intended to determine the importance of indicator weights, and it is not possible to determine the consistency of expert assessment of indicator values on their basis. This is because, when determining the importance of an indicator, the estimate of the importance of one indicator follows from the context of the importance of all other indicators, whereas in the second case, the value of each indicator is determined separately, i.e., it does not follow from the context of the values of the other indicators. In order to determine the consistency of the expert assessment of the values of indicators, it is necessary to calculate the actual and maximum possible level of uniformity or non-uniformity of the assessment. The consistency of the expert assessment will be demonstrated by the ratio of these values. The aim of the article is to propose and approve a methodology for determining the compatibility of expert assessment of the values of difficult-to-formalize indicators that increase the commercial success and competitiveness of business enterprises.