A framework for project delivery systems via hybrid fuzzy risk analysis: Application and extension in ICT

Abstract

One of the essential factors of project success is selecting the proper delivery method. This study aimed to provide a new hybrid decision-making framework to assist project stakeholders in evaluating and selecting the most appropriate Project Delivery System (PDS) and documenting the decision process. For this purpose, the selection factors of PDSs were obtained from a literature review, and critical selection factors were screened based on the fuzzy Delphi method, whereby expert feedback was on Information and Communication Technology (ICT) projects was obtained. Subsequently, the ICT project risks were identified and categorized into six competitive constraints, including time, cost, quality, reputation, value, and scope, and the risk factors were prioritized in each area. Then, the effect of project risks on the decision criteria was investigated using a fuzzy cognitive map (FCM). Finally, the PDSs were ranked through Fuzzy Technique for Order of Preference by Similarity to Ideal Solution (FTOPSIS). This article researched a novel multi-layer decision system combining the FCM and FTOPSIS techniques. The decision criteria received their weights from the evaluation of the causal relationships between PDS selection factors and project risks. Thus, PDSs were ranked based on different project characteristics, the opinions of stakeholders, and the effect of project risks on the decision-making process; this increased the likelihood of project success. The results showed that the impact of the most critical project risks on the selection factors was so severe that they changed the weight of the criteria in the decision matrix and, subsequently, changed the ranking of decision options.