Assessment of the interaction of the logistics company’s information technologies with the technological infrastructure

Abstract

The continuously changing market of companies offering logistics services has challenged logistics organizations to adapt to the needs of service users and providers. Faster information processing offers new ways of communication with suppliers and optimization of distribution systems. Increasing information flows have an increasing potential to affect the management, structure, functioning and development of enterprises. The development of technological infrastructure and information technology systems by organizations allows service participants to exchange information, adjust information flows and restore relevant information through the use of technology, which poses new challenges for resource management. The level of innovation of production processes, productivity and the quality of products directly depends on the transmission of information and technology. To successfully work in the existing market, organizations must not only purchase IT systems or technologies but also constantly upgrade system applications, improve technologies or acquire brand-new IT systems. The article analyses the peculiarities of the impact of the development of technological infrastructure and its use as an instrument for the development of logistics organizations and quality assurance of logistics services. The quality research carried out allowed identifying the problems relating to technological infrastructure in logistics organizations.