The future of facilities management in Lithuania

Abstract

This article presents a facilities management sector analysis and future forecast for Lithuania. The analysis was made in two stages: in 2003 and 2016. Since 2003, the date of the previous research study on facilities management, many changes have occurred in the economy of Lithuania, due to its accession to the European Union on May 1, 2004. In particular, the facilities management sector changed from a nontradable to an internationally tradable sector, accompanied by the entrance of firms working at the European Union level. This means that traditional firms would have a price level problem, solved either by assuming the fidelity of existing clients or by lowering the quality of their services. The Ameliorated Nominal Group Technique was applied in this study. In addition to comparisons, a multi-objective optimization method helped to obtain a ranking of effectiveness of the firms offering facilities management. Therefore, the MULTIMOORA method is preferred, given its superiority to other methods. The final ranking of preference for the facilities sector in Lithuania is presented in this article. The future of facilities management in Lithuania is outlined. The main conclusions of the article are based on research conducted.