Rodyti trumpą aprašą

dc.contributor.authorŽaptorius, Jonas
dc.date.accessioned2023-09-18T17:01:47Z
dc.date.available2023-09-18T17:01:47Z
dc.date.issued2017
dc.identifier.issn2278-9359
dc.identifier.urihttps://etalpykla.vilniustech.lt/handle/123456789/119107
dc.description.abstractThe main idea of this article is devoted to the online customer service issues, to explore the quality of key factors and their impact on customer service quality. Several influence factors such as companies focus on customer service, creation of customer service standards, human resources, customer relationship management will be identified and analyzed. The efficient customers service online is determined by such factors as a speed of response to electronic requests, the qualification of personnel, used customer service tools, call centers, standards of customer service and recourses in compliance with the standards of the real situation. Analysis of e-business situation in Lithuania is reviewed. Reasons that oppose this type of commercial development were identified. A questionnaire filled by customers allows us to analyze the quality of online services. The key customer expectations and problems were identified. During the investigations of quality insurances project for improvement of proposals and communication was prepared. The model is applied to companies operating on the Internet. In order to successfully apply this model, organizations need to focus on customers, modern approach to customer services, and provision of support over Internet and usage of international technologies for service processing.eng
dc.format.extentp. 38-48
dc.format.mediumtekstas / txt
dc.language.isoeng
dc.relation.isreferencedbyDOAJ
dc.relation.isreferencedbyIndex Copernicus
dc.source.urihttps://talpykla.elaba.lt/elaba-fedora/objects/elaba:24659446/datastreams/COVER/content
dc.subjectVE01 - Aukštos pridėtinės vertės ekonomika / High value-added economy
dc.titleThe Expantion Model of Customer Service on Internet
dc.typeStraipsnis kitoje DB / Article in other DB
dcterms.references21
dc.type.pubtypeS3 - Straipsnis kitoje DB / Article in other DB
dc.contributor.institutionVilniaus Gedimino technikos universitetas
dc.contributor.facultyVerslo vadybos fakultetas / Faculty of Business Management
dc.subject.researchfieldS 004 - Ekonomika / Economics
dc.subject.researchfieldS 003 - Vadyba / Management
dc.subject.ltspecializationsL103 - Įtrauki ir kūrybinga visuomenė / Inclusive and creative society
dc.subject.enCustomer service
dc.subject.enBusiness model
dc.subject.enConsumer expectations
dc.subject.enExpansion model
dc.subject.enInternet network
dc.subject.enEbusiness
dcterms.sourcetitleInternational journal of emerging research in management & technology
dc.description.issueiss. 10
dc.description.volumevol. 6
dc.publisher.nameAdvanced Research International Publication House
dc.publisher.cityNaujasis Delis
dc.identifier.elaba24659446


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Rodyti trumpą aprašą