Key aspects of performance indicators analysis =

Abstract

The article focuses on the following issues: L Definitions of performance indicators. A performance indicator is generally defined as a unit of information that is used in the measurement of progress towards a goal or objectives and may entail measurement of success in terms of efficiency, effectiveness and appropriateness. 2. The characteristics of satisfactory key performance indicators. Performance indicators help illustrate how well an organization is doing in meeting its objectives or achieving the desired outcomes. They are a means of assessment and evaluation of the characteristics of products, services, processes and operations of an organization. They use qualitative and quantitative information to help determine organization’s success in achieving its objectives. The purpose of key performance indictors is to provide information, which will assist external users to assess performance/effectiveness in achieving the desired outcomes established for the organization and the efficiency with which the organization has used its resources to provide its outputs. Key indicators of effectiveness and efficiency are required for each organization. 3. Indicators for achieving targets. The use of performance indicators is one way of measuring how an organization is performing. Outcome indicators show if an organization is achieving its targets, while positive performance indicators measure the actions an organization has taken to achieve targets. Using a mix of both positive performance indicators and outcome indicators will help in achieving performance targets. 4. Developing positive performance indicators. Performance indicators help judge the economy, efficiency and effectiveness of a service by measuring the inputs, outputs and outcomes of a service. [...].