The implementation of quality management principles in Lithuanian enterprises

Abstract

Quality management models and quality management principles revealed in them, their implementation - it is a relevant problem for modern enterprises operating in the global market. The six main quality management principles the most widely analyzed in the scientific literature are: customer orientation, leadership commitment, employees involvement, continuous improvements, management by facts, process orientation. However, there is a lack of analysis in scientific literature revealing the influence of such principles to effectiveness of quality management system. The purpose of the article – is to examine the implementation extent of quality management principles and to determine quality management principles, which have the most influence on the effectiveness of quality management system.