| dc.contributor.author | Lepkova, Natalija | |
| dc.contributor.author | Žūkaitė, Giedrė | |
| dc.date.accessioned | 2023-09-18T19:23:39Z | |
| dc.date.available | 2023-09-18T19:23:39Z | |
| dc.date.issued | 2012 | |
| dc.identifier.issn | 1210-3896 | |
| dc.identifier.other | (BIS)VGT02-000025538 | |
| dc.identifier.uri | https://etalpykla.vilniustech.lt/handle/123456789/138891 | |
| dc.description.abstract | The article introduces the concept and content of facilities management (FM) services. The paper presents the concept of customer satisfaction and discusses the key factors which influence the opinions of customers and their satisfaction or dissatisfaction with the services provided. The article presents two studies: a brief survey of several FM service providers and a survey of customer satisfaction with FM services in Lithuania. The conclusions are given at the end of the article. | eng |
| dc.format.extent | p. 1-16 | |
| dc.format.medium | tekstas / txt | |
| dc.language.iso | eng | |
| dc.relation.isreferencedby | Civil Engineering Abstracts | |
| dc.relation.isreferencedby | INSPEC | |
| dc.source.uri | http://www.degruyter.com/view/j/sjce.2012.20.issue-3/issue-files/sjce.2012.20.issue-3.xml | |
| dc.title | Study on customer satisfaction with facilities management services in Lithuania | |
| dc.type | Straipsnis kitoje DB / Article in other DB | |
| dcterms.references | 22 | |
| dc.type.pubtype | S3 - Straipsnis kitoje DB / Article in other DB | |
| dc.contributor.institution | Vilniaus Gedimino technikos universitetas | |
| dc.contributor.institution | UAB "YGLĖ" | |
| dc.contributor.faculty | Statybos fakultetas / Faculty of Civil Engineering | |
| dc.subject.researchfield | T 002 - Statybos inžinerija / Construction and engineering | |
| dc.subject.en | Customer satisfaction | |
| dc.subject.en | Facilities management services | |
| dc.subject.en | FM service provider | |
| dcterms.sourcetitle | Slovak journal of civil engineering | |
| dc.description.issue | no. 4 | |
| dc.description.volume | Vol. 20 | |
| dc.publisher.name | Versita | |
| dc.publisher.city | Bratislava | |
| dc.identifier.elaba | 4002612 | |
