| dc.contributor.author | Žaptorius, Jonas | |
| dc.date.accessioned | 2023-09-18T19:27:48Z | |
| dc.date.available | 2023-09-18T19:27:48Z | |
| dc.date.issued | 2008 | |
| dc.identifier.issn | 2029-1035 | |
| dc.identifier.other | (BIS)VGT02-000025781 | |
| dc.identifier.uri | https://etalpykla.vilniustech.lt/handle/123456789/139447 | |
| dc.description.abstract | The main idea of this article is devoted to the online customer service issues. Several influence factors such as companies focus on customer service, creation of customer service standards, human resources, customer relationship management will be identified and analyzed. The efficient customers service online is determined by such factors as a speed of response to electronic requests, the qualification of personnel, used customer service tools, call centers, standards of customer service and recourses in compliance with the standards of the real situation. | eng |
| dc.format.extent | p. 3-7 | |
| dc.format.medium | tekstas / txt | |
| dc.language.iso | eng | |
| dc.source.uri | http://journal.kolegija.lt/iitsbe/journal/IITSBE-2008-3(4).pdf | |
| dc.title | Online shop realization. 1. Recent problems of customer service | |
| dc.type | Straipsnis kitame recenzuotame leidinyje / Article in other peer-reviewed source | |
| dcterms.references | 6 | |
| dc.type.pubtype | S4 - Straipsnis kitame recenzuotame leidinyje / Article in other peer-reviewed publication | |
| dc.contributor.institution | Vilniaus Gedimino technikos universitetas Vilniaus verslo kolegija | |
| dc.contributor.faculty | Verslo vadybos fakultetas / Faculty of Business Management | |
| dc.subject.researchfield | S 003 - Vadyba / Management | |
| dc.subject.en | E-commerce | |
| dc.subject.en | Customer-friendly manner | |
| dc.subject.en | Adjustment factors | |
| dc.subject.en | Customer’s verbal recommendations | |
| dc.subject.en | Business-to-consumer | |
| dc.subject.en | Price reduction | |
| dc.subject.en | Communication tools | |
| dc.subject.en | Business online | |
| dcterms.sourcetitle | Innovative Technologies for Science, Business and Education | |
| dc.description.volume | Vol. 3(4) | |
| dc.publisher.name | Vilnius Business College | |
| dc.publisher.city | Vilnius | |
| dc.identifier.elaba | 4008676 | |
