| dc.contributor.author | Žaptorius, Jonas | |
| dc.date.accessioned | 2023-09-18T19:27:48Z | |
| dc.date.available | 2023-09-18T19:27:48Z | |
| dc.date.issued | 2008 | |
| dc.identifier.issn | 2029-1035 | |
| dc.identifier.other | (BIS)VGT02-000025782 | |
| dc.identifier.uri | https://etalpykla.vilniustech.lt/handle/123456789/139449 | |
| dc.description.abstract | The main idea of this article is to explore the quality of key factors and their impact on customer service quality. Analysis of e-business situation in Lithuania is reviewed. Reasons that oppose this type of commercial development were identified. A questionnaire filled by customers allows us to analyze the quality of online services in Lithuania. The key customer expectations and problems were identified. During the investigations of quality insurances project for improvement of proposals and communication was prepared. The model is applied to companies operating on the internet. In order to successfully apply this model, organizations need to focus on customers, modern approach to customer services, and provision of support over internet and usage of international technologies for service processing. | eng |
| dc.format.extent | p. 8-15 | |
| dc.format.medium | tekstas / txt | |
| dc.language.iso | eng | |
| dc.source.uri | http://journal.kolegija.lt/iitsbe/journal/IITSBE-2008-3(4).pdf | |
| dc.title | Online shop realization. 2. IT problems in Lithuania | |
| dc.type | Straipsnis kitame recenzuotame leidinyje / Article in other peer-reviewed source | |
| dcterms.references | 10 | |
| dc.type.pubtype | S4 - Straipsnis kitame recenzuotame leidinyje / Article in other peer-reviewed publication | |
| dc.contributor.institution | Vilniaus Gedimino technikos universitetas Vilniaus verslo kolegija | |
| dc.contributor.faculty | Verslo vadybos fakultetas / Faculty of Business Management | |
| dc.subject.researchfield | S 003 - Vadyba / Management | |
| dc.subject.en | E-commerce | |
| dc.subject.en | Customer-friendly manner | |
| dc.subject.en | Adjustment factors | |
| dc.subject.en | Customer’s verbal recommendations | |
| dc.subject.en | Business-to-consumer | |
| dc.subject.en | Price reduction | |
| dc.subject.en | Communication tools | |
| dc.subject.en | Business online | |
| dcterms.sourcetitle | Innovative Technologies for Science, Business and Education | |
| dc.description.volume | Vol. 3(4) | |
| dc.publisher.name | Vilnius Business College | |
| dc.publisher.city | Vilnius | |
| dc.identifier.elaba | 4008701 | |
