Knowledge management for productivity and competitiveness: Lithuania's achievements and challenges

Abstract

A major phenomenon of globalization, outsorcing occurs when companies contract out activities previously performed in-house or in-country to foreign companies globally. The paper provides a knowledge management approach, an insight into outsording as a category, analyses business process outsourcing (BPO) to emerging markets. The understanding of the theory and practice of BPO processes with the special reference to knowledge management approach of outsourcing used as modified Harward style case study for Lithuania, BPO project: Outsource to Lithuania and its peculiarities are presented in this paper.