| dc.contributor.author | Skačkauskienė, Ilona | |
| dc.contributor.author | Vestertė, Jurga | |
| dc.date.accessioned | 2023-09-18T20:26:09Z | |
| dc.date.available | 2023-09-18T20:26:09Z | |
| dc.date.issued | 2021 | |
| dc.identifier.issn | 1740-2875 | |
| dc.identifier.uri | https://etalpykla.vilniustech.lt/handle/123456789/149883 | |
| dc.description.abstract | Service providers face the challenge of providing customer-centred services at effective costs. One of the possible approaches is to modularise service delivery. However, applying modular design principles to services still requires scientific refinement. The study aims to address the paradox of service customisation and standardisation that service providers face when planning for service delivery modularisation. The results from the study allow to characterise the service delivery process, answer the question what the essence of applying modular design principles to service delivery is, and provides direction for rationalising the planning for service modularity. | eng |
| dc.format | PDF | |
| dc.format.extent | p. 337-351 | |
| dc.format.medium | tekstas / txt | |
| dc.language.iso | eng | |
| dc.relation.isreferencedby | INSPEC | |
| dc.relation.isreferencedby | Scopus | |
| dc.source.uri | https://doi.org/10.1504/IJLC.2020.10028495 | |
| dc.subject | N900 - Verslas ir vadyba / Business and administrative studies | |
| dc.title | Peculiarities of planning for service modularity | |
| dc.type | Straipsnis Scopus DB / Article in Scopus DB | |
| dcterms.references | 35 | |
| dc.type.pubtype | S2 - Straipsnis Scopus DB / Scopus DB article | |
| dc.contributor.institution | Vilniaus Gedimino technikos universitetas | |
| dc.contributor.faculty | Verslo vadybos fakultetas / Faculty of Business Management | |
| dc.subject.researchfield | S 003 - Vadyba / Management | |
| dc.subject.studydirection | L02 - Vadyba / Management studies | |
| dc.subject.vgtuprioritizedfields | EV01 - Šiuolaikinių organizacijų plėtros vadyba / Management of Contemporary Organizations Development | |
| dc.subject.ltspecializations | L103 - Įtrauki ir kūrybinga visuomenė / Inclusive and creative society | |
| dc.subject.en | service modularity | |
| dc.subject.en | service delivery process | |
| dc.subject.en | service customisation | |
| dc.subject.en | service standardisation | |
| dc.subject.en | paradox management | |
| dc.subject.en | service competitiveness | |
| dcterms.sourcetitle | International journal of learning and change | |
| dc.description.issue | iss. 4-5 | |
| dc.description.volume | vol. 13 | |
| dc.publisher.name | Inderscience Enterprises | |
| dc.publisher.city | Geneve | |
| dc.identifier.doi | 10.1504/IJLC.2020.10028495 | |
| dc.identifier.elaba | 61192288 | |
