Possibilities of implementation total quality management principles in surveying enterprises

Abstract

Besides democracy and a market economy, new ideas, products, complicated machinery and concepts have been introduced and created in Lithuania since 1991. In order to move forward and attain higher levels of quality, the principles of Total Quality Management (TQM) have been applied, especially in the education of technical tertiary students that do not always gain business knowledge in their courses and because there is a global crisis in many areas of tertiary technical education. This paper concerns an investigation of the attitudes of surveying engineering specialists towards the main principles of TQM and the results of a questionnaire that shows some problems and the need to change educational and qualification improvement directions. For achieving a successful goal, methods of social investigations were used. According to recommendations from scientists a special questionnaire was prepared. Differences in attitudes to the main principles of TQM between surveying specialists and values recommended by E. W. Deming were investigated. Deviations from the recommended values were then established.