B2C and B2B process nature influence in their exception appearance

Abstract

E-business technologies are getting one of the most important tools competing in the market and seeking success and innovations in business. Any business results are getting dependent on the results they gain from their e-business. That makes any company to decide which type of e-business relationship (B2C or B2B) to choose to support with their client. This also depends on the business strategy of this company. Using e-business technologies companies expect quick and qualitative contact with clients. Still, the quality of this solution depends on many aspects, but the main is application reliability, timely information and fast result delivery. The medium for these applications is Internet and it is not always reliable through all the engagement process. This paper is dedicated to the nature of B2C and B2B e-business application exceptions and their distinctions in handling them in a user friendly way.