Business process unpredictable exception handling using workflow based method

Abstract

As business competition is getting stronger companies are seeking good relationships with their clients through the Internet technologies. The type of this relationship (B2C or B2B) usually depends on the business strategy of this company. Using e-business technologies companies expect quick and qualitative contact with clients. Still, the quality of this solution depends on many aspects, but the main is application performance. The medium for these applications is Internet and it is not always reliable through all the engagement process. As these processes are often modelled using workflow, it often faces the one major problem - lack of real-world deviation handling capabilities. So exception handling is becoming one of the most important aspects of these processes. Of these exceptions, the most dangerous are run-time exceptions and deviations. They are difficult to catch, their impact to the process can be detrimental to achieving the process' goals, and, of course they are annoying to users. The purpose of this paper is to discuss an approach for a universal exception handling mechanism, which would help achieve business process transparency and exception handling flexibility.