| dc.contributor.author | Pabedinskaitė, Arnoldina Ona | |
| dc.contributor.author | Akstinaitė, Viktorija | |
| dc.date.accessioned | 2023-09-18T20:03:21Z | |
| dc.date.available | 2023-09-18T20:03:21Z | |
| dc.date.issued | 2014 | |
| dc.identifier.other | (BIS)VGT02-000028102 | |
| dc.identifier.uri | https://etalpykla.vilniustech.lt/handle/123456789/146292 | |
| dc.description.abstract | The article considers the problems of improvement of the quality of airport services provided to airlines taking into account the changes in consumer needs. The quality of airport services for airlines is investigated in this paper using SERVQUAL method. Literature analysis has resulted in the development of a system of criteria for assessment of the quality of the airport services provided to airlines. The expert survey has established the relative importance of airport service quality assessment criteria in respect of airlines and as result the authors propose a system of criteria designed for assessment of the quality of airport services provided to airlines. | eng |
| dc.format | PDF | |
| dc.format.extent | p. 398-409 | |
| dc.format.medium | tekstas / txt | |
| dc.language.iso | eng | |
| dc.relation.ispartofseries | Procedia - social and behavioral sciences vol. 110 1877-0428 | |
| dc.relation.isreferencedby | Conference Proceedings Citation Index - Science (Web of Science) | |
| dc.relation.isreferencedby | ScienceDirect | |
| dc.source.uri | https://doi.org/10.1016/j.sbspro.2013.12.884 | |
| dc.source.uri | http://www.sciencedirect.com/science/article/pii/S1877042813055249 | |
| dc.subject | VE03 - Inovacijų vadyba / Innovation management | |
| dc.title | Evaluation of the airport service quality | |
| dc.type | Straipsnis konferencijos darbų leidinyje Web of Science DB / Paper in conference publication in Web of Science DB | |
| dcterms.references | 29 | |
| dc.type.pubtype | P1a - Straipsnis konferencijos darbų leidinyje Web of Science DB / Article in conference proceedings Web of Science DB | |
| dc.contributor.institution | Vilniaus Gedimino technikos universitetas | |
| dc.contributor.faculty | Verslo vadybos fakultetas / Faculty of Business Management | |
| dc.subject.researchfield | S 003 - Vadyba / Management | |
| dc.subject.ltspecializations | L103 - Įtrauki ir kūrybinga visuomenė / Inclusive and creative society | |
| dc.subject.en | service quality | |
| dc.subject.en | airport services | |
| dc.subject.en | SERVQUAL method | |
| dcterms.sourcetitle | The 2-dn International scientific conference „Contemporary issues in business, management and education 2013" | |
| dc.publisher.name | Elsevier | |
| dc.publisher.city | Amsterdam | |
| dc.identifier.doi | 000466711800042 | |
| dc.identifier.doi | 10.1016/j.sbspro.2013.12.884 | |
| dc.identifier.elaba | 4065610 | |
