| dc.contributor.author | Pabedinskaitė, Arnoldina Ona | |
| dc.contributor.author | Akstinaitė, Viktorija | |
| dc.date.accessioned | 2023-09-18T20:09:39Z | |
| dc.date.available | 2023-09-18T20:09:39Z | |
| dc.date.issued | 2014 | |
| dc.identifier.issn | 2029-4441 | |
| dc.identifier.other | (BIS)VGT02-000029237 | |
| dc.identifier.uri | https://etalpykla.vilniustech.lt/handle/123456789/147371 | |
| dc.description.abstract | The quality of airport services for airlines is been investigated in this paper using Servqual method. Literature analysis has resulted in the development of a system of criteria (37 criteria) for measuring the quality of the airport services provided to airlines. Based on the analysis of literature and expert assessment, the authors propose a system of criteria designed for measuring the quality of airport services provided to airlines according to five service quality dimensions as well as the service processes provided by airports. Using the criteria system quality the level of airport services provided to airlines has assessed. The following methods have been applied: the comparative analysis of the scientific literature and data analysis. | eng |
| dc.format | PDF | |
| dc.format.extent | p. 655-664 | |
| dc.format.medium | tekstas / txt | |
| dc.language.iso | eng | |
| dc.relation.ispartofseries | Business and management | |
| dc.relation.isreferencedby | Conference Proceedings Citation Index - Social Science & Humanities (Web of Science) | |
| dc.source.uri | https://doi.org/10.1016/j.sbspro.2013.12.888 | |
| dc.subject | VE03 - Inovacijų vadyba / Innovation management | |
| dc.title | Assessment of the airport service quality | |
| dc.type | Straipsnis konferencijos darbų leidinyje Web of Science DB / Paper in conference publication in Web of Science DB | |
| dcterms.references | 39 | |
| dc.type.pubtype | P1a - Straipsnis konferencijos darbų leidinyje Web of Science DB / Article in conference proceedings Web of Science DB | |
| dc.contributor.institution | Vilniaus Gedimino technikos universitetas | |
| dc.contributor.faculty | Verslo vadybos fakultetas / Faculty of Business Management | |
| dc.subject.researchfield | S 003 - Vadyba / Management | |
| dc.subject.researchfield | S 004 - Ekonomika / Economics | |
| dc.subject.ltspecializations | L103 - Įtrauki ir kūrybinga visuomenė / Inclusive and creative society | |
| dc.subject.en | service quality | |
| dc.subject.en | airport services | |
| dc.subject.en | Servqual method | |
| dcterms.sourcetitle | The 8th international scientific conference "Business and management 2014", May 15-16, 2014, Vilnius, Lithuania : selected papers | |
| dc.publisher.name | Technika | |
| dc.publisher.city | Vilnius | |
| dc.identifier.doi | 000353708700077 | |
| dc.identifier.doi | 10.3846/bm.2014.080 | |
| dc.identifier.elaba | 4097542 | |
