Application of quality criteria in the development of partial load transportation

Abstract

The article examines the importance of the quality of partial load transportation by road transport under contemporary transport market conditions. Quality criteria and specifics of partial load transportation are discussed. It is thus emphasized that companies should prioritize adequate quality management, consequantly it is neccessary to consider such aspects as organization of service processes, as well as the perception of services from the client point of view. Based on the analysis of scientific literature, the problem areas of transport service quality and partial load quality criteria are highlighted. Methods to solve particular problems are presented.