Quality of rail freight transport

Abstract

The rail transportation management control and key performance indicators are necessary for the effective and efficient management of customer’s cargo throughout the transport process. The purpose of the current article is to give a partial overview about the quality management of cargo transportation by rail. The customers of rail transport are not fully satisfied with quality of the service. Use of the Quality contracts along the transportation route should be further developed. Service providers must carry out regular self-assessment of performance against defined criteria of service with the objective of continually improving the quality of services provided and is prepared in a manner, which facilitates independent audit of the service provider’s performance in order to give confidence to customers that the integrity of performance measurement is maintained. Most sensitive service quality parameters and indicators for freight quality are information, rolling stock, reliability and punctuality.