The implementation of quality management principles in Lithuanian enterprises
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Peržiūrėti/ Atidaryti
Data
2011Autorius
Pabedinskaitė, Arnoldina Ona
Vitkauskas, Romualdas
Metaduomenys
Rodyti detalų aprašąSantrauka
Quality management models and quality management principles revealed in them, their implementation - it is a relevant problem for modern enterprises operating in the global market. The six main quality management principles the most widely analyzed in the scientific literature are: customer orientation, leadership commitment, employees involvement, continuous improvements, management by facts, process orientation. However, there is a lack of analysis in scientific literature revealing the influence of such principles to effectiveness of quality management system. The purpose of the article – is to examine the implementation extent of quality management principles and to determine quality management principles, which have the most influence on the effectiveness of quality management system.