Customer churn prediction in mobile operator using combined model

Abstract

Data Mining technologies are developing very rapidly nowadays. One of the biggest fields of application of data mining is prediction of churn in service provider companies. Customers who switch to another service provider are called churned customers. In this study are described main techniques and processes of Data Mining. Customer churn is defined, different types and causes of churn are discussed. Social aspects of churn are brought to attention and specifically related to realities of Azerbaijan.