Browsing International Scientific Conference “Business and Management" by Subject "parameters of service quality"
Now showing items 1-1 of 1
-
Customer service quality in B2B market from the buyer’s perspective
(10th International Scientific Conference “Business and Management 2018”, 2018)The importance of services for companies is significant and still increasing. Customers expect fulfilment of their requirements concerning not only the product, but also the quality of services relating to this product. ...