Rodyti trumpą aprašą

dc.rights.licenseKūrybinių bendrijų licencija / Creative Commons licenceen_US
dc.contributor.authorČerkauskienė, Alma
dc.contributor.authorMeidutė-Kavaliauskienė, Ieva
dc.date.accessioned2024-04-19T12:06:13Z
dc.date.available2024-04-19T12:06:13Z
dc.date.issued2023
dc.date.submitted2023-02-28
dc.identifier.isbn9786094763335en_US
dc.identifier.issn2029-4441en_US
dc.identifier.urihttps://etalpykla.vilniustech.lt/handle/123456789/154032
dc.description.abstractOngoing global changes and rapid changes in situations lead not only to a change in business organization models but also to restructuring the supply systems themselves. This is especially relevant when analyzing the healthcare system since the supply chain must be flexible and resistant to unforeseen events; the best example is the COVID-19 situation. It is necessary to pay attention to the fact that the main focus in the health care system is and must be directed to the user of the service, i.e., the client/patient, the satisfaction of his needs, which means that the service provided must meet the client’s expectations. This article will examine how consumers perceive the services they receive in certain healthcare facilities. A standardized quality assessment questionnaire, Servqual, was used for data collection. The results are processed using statistical research methods. The results are expected to help analyze the critical points of the health system’s service supply chain, thereby improving service delivery quality.en_US
dc.format.extent8 p.en_US
dc.format.mediumTekstas / Texten_US
dc.language.isoenen_US
dc.relation.isreferencedbyScopusen_US
dc.relation.urihttps://etalpykla.vilniustech.lt/handle/123456789/153869en_US
dc.rightsAttribution 4.0 International*
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/*
dc.source.urihttps://bm.vgtu.lt/index.php/verslas/2023/schedConf/presentationsen_US
dc.subjectsupply chainen_US
dc.subjecthealthcare systemen_US
dc.subjectqualityen_US
dc.subjectservicesen_US
dc.subjectservqualen_US
dc.titleEvaluation of services received in healthcare institutionsen_US
dc.typeKonferencijos publikacija / Conference paperen_US
dcterms.accessRightsLaisvai prieinamas / Openly availableen_US
dcterms.accrualMethodRankinis pateikimas / Manual submissionen_US
dcterms.alternativeBusiness technologies and sustainable entrepreneurshipen_US
dcterms.dateAccepted2023-04-04
dcterms.issued2023
dcterms.licenseCC BYen_US
dcterms.references37en_US
dc.description.versionTaip / Yesen_US
dc.type.pubtypeP1d - Straipsnis recenzuotame konferencijos darbų leidinyje / Paper published in peer-reviewed conference publicationen_US
dc.contributor.orcidhttps://orcid.org/0000-0003-3397-3864, Čerkauskienė Alma
dc.contributor.orcidhttps://orcid.org/0000-0003-0435-7632, Meidutė-Kavaliauskienė Ieva
dc.contributor.institutionVilnius Gediminas Technical Universityen_US
dc.contributor.facultyVerslo vadybos fakultetas / Faculty of Business Managementen_US
dc.contributor.departmentVerslo technologijų ir verslininkystės katedra / Department of Business Technologies and Entrepreneurshipen_US
dcterms.sourcetitle13th International Scientific Conference “Business and Management 2023”en_US
dc.description.volumeIIen_US
dc.identifier.eisbn9786094763342en_US
dc.identifier.eissn2029-929Xen_US
dc.publisher.nameVilnius Gediminas Technical Universityen_US
dc.publisher.nameVilniaus Gedimino technikos universitetasen_US
dc.publisher.countryLithuaniaen_US
dc.publisher.countryLietuvaen_US
dc.publisher.cityVilniusen_US
dc.date.firstonline2023-06-08
dc.identifier.doihttps://doi.org/10.3846/bm.2023.1048en_US


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Rodyti trumpą aprašą

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