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Contemporary quality management model of professional services in B2C and B2B systems cooperation

dc.rights.licenseKūrybinių bendrijų licencija / Creative Commons licenceen_US
dc.contributor.authorKlimecka-Tatar, Dorota
dc.date.accessioned2024-05-09T12:08:18Z
dc.date.available2024-05-09T12:08:18Z
dc.date.issued2018
dc.identifier.isbn9786094761195en_US
dc.identifier.issn2029-4441en_US
dc.identifier.urihttps://etalpykla.vilniustech.lt/handle/123456789/154190
dc.description.abstractIn the paper the method for assessing the quality of professional services in the B2C (business to customer) and B2B (business to business) systems has been presented. The quality evaluation is analyzed according to relationships in the implementation of professional medical services (medical and prosthetic service). A dependence of information flow, knowledge management has been performed as a factor that builds mutual trust between the client (patient), service provider (dentist) and subcontractor (dental technician). The quality management model in the context of B2C and B2B cooperation has been emphasized.en_US
dc.format.extent10 p.en_US
dc.format.mediumTekstas / Texten_US
dc.language.isoenen_US
dc.relation.urihttps://etalpykla.vilniustech.lt/handle/123456789/154008en_US
dc.rightsAttribution 4.0 International*
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/*
dc.source.urihttps://bm.vgtu.lt/index.php/verslas/2018/paper/view/462en_US
dc.subjectB2C systemen_US
dc.subjectB2B systemen_US
dc.subjectknowledge managementen_US
dc.subjectqualityen_US
dc.subjectserviceen_US
dc.titleContemporary quality management model of professional services in B2C and B2B systems cooperationen_US
dc.typeKonferencijos publikacija / Conference paperen_US
dcterms.accessRightsLaisvai prieinamas / Openly availableen_US
dcterms.accrualMethodRankinis pateikimas / Manual submissionen_US
dcterms.alternativeContemporary business management: challenges and opportunitieen_US
dcterms.issued2018-05-04
dcterms.licenseCC BYen_US
dcterms.references29en_US
dc.description.versionTaip / Yesen_US
dc.contributor.institutionCzestochowa University of Technologyen_US
dcterms.sourcetitle10th International Scientific Conference “Business and Management 2018”en_US
dc.identifier.eisbn9786094761188en_US
dc.identifier.eissn2029-929Xen_US
dc.publisher.nameVilnius Gediminas Technical Universityen_US
dc.publisher.nameVilniaus Gedimino technikos universitetasen_US
dc.publisher.countryLithuaniaen_US
dc.publisher.countryLietuvaen_US
dc.publisher.cityVilniusen_US
dc.identifier.doihttps://doi.org/10.3846/bm.2018.41en_US


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