Rodyti trumpą aprašą

dc.rights.licenseKūrybinių bendrijų licencija / Creative Commons licenceen_US
dc.contributor.authorIngaldi, Manuela
dc.date.accessioned2024-05-09T13:43:27Z
dc.date.available2024-05-09T13:43:27Z
dc.date.issued2018
dc.identifier.isbn9786094761195en_US
dc.identifier.issn2029-4441en_US
dc.identifier.urihttps://etalpykla.vilniustech.lt/handle/123456789/154196
dc.description.abstractThere are many service enterprises on the market, which offers different type of services practically every day. Quality assessment of such services is very difficult. There are many methods that can be used in such a situation, but it should be emphasized that in such researches customers’ opinions are usually used. The purpose of the paper is to present a survey on the use of methods of service quality assessment. In the paper preliminary results of the survey from point of view of the service enterprises are presented. The enterprises were asked to indicate what methods they used, what information they received thanks to such research, what happened to the obtained results and what problems they encountered. Preliminary research was carried out between September and December 2017. The research will be continued throughout 2018. At the same time, the research is conducted from the point of view of the customers of such enterprises. The final results of the research will help the service enterprises to choose right research method and can be used by various service companies.en_US
dc.format.extent9 p.en_US
dc.format.mediumTekstas / Texten_US
dc.language.isoenen_US
dc.relation.urihttps://etalpykla.vilniustech.lt/handle/123456789/154008en_US
dc.rightsAttribution 4.0 International*
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/*
dc.source.urihttps://bm.vgtu.lt/index.php/verslas/2018/paper/view/467en_US
dc.subjectqualityen_US
dc.subjectquality analysisen_US
dc.subjectserviceen_US
dc.subjectsurveyen_US
dc.titleMethods of service quality assessment – preliminary results of survey for enterprisesen_US
dc.typeKonferencijos publikacija / Conference paperen_US
dcterms.accessRightsLaisvai prieinamas / Openly availableen_US
dcterms.accrualMethodRankinis pateikimas / Manual submissionen_US
dcterms.alternativeContemporary business management: challenges and opportunitieen_US
dcterms.issued2018-05-04
dcterms.licenseCC BYen_US
dcterms.references27en_US
dc.description.versionTaip / Yesen_US
dc.contributor.institutionCzestochowa University of Technologyen_US
dcterms.sourcetitle10th International Scientific Conference “Business and Management 2018”en_US
dc.identifier.eisbn9786094761188en_US
dc.identifier.eissn2029-929Xen_US
dc.publisher.nameVilnius Gediminas Technical Universityen_US
dc.publisher.nameVilniaus Gedimino technikos universitetasen_US
dc.publisher.countryLithuaniaen_US
dc.publisher.countryLietuvaen_US
dc.publisher.cityVilniusen_US
dc.identifier.doihttps://doi.org/10.3846/bm.2018.46en_US


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Rodyti trumpą aprašą

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