Does Kaizen significantly reduce the failure rate of the implementation of business software at SME?

Abstract

Over the last 20 years, several independent surveys have revealed that a failure rate of approximately 70 % has manifested in the implementation of business software, known as ERP (Enterprise Resource Planning). The implementation process of ERP knows several approaches. None of these approaches could influence the failure rate significantly. Kaizen has supported automotive industry over more than 4 decades to ensure a success rate of nearly 100 % in introduction process of new car models. This paper will demonstrate how Kaizen can be applied to the ERP implementation process to allow a success rate of nearly 100% at SME production companies.