Performance measurement system to evaluate the efficiency of e-business

Abstract

Despite the significant growth of information technologies investments, evidence on their in-fluence on organization performance remains inconclusive. Nowadays is very important to realize whether expected economic benefits of information technologies investments are being recognized in or-ganizations. Currently organizations can no longer afford basically to lose their money in e-business initiatives without developing and using suitable metrics to measure the effectiveness of such investments and to find out the relationship between e-business and organizations performance. The study describes research aimed at determining the exact nature of such e-business performance measurement systems and the benefits that accrue from their use. The basic objective of this study is to present a framework for developing performance measurement metrics in the e-business environment.