The protection of violated consumer rights in the context of realizing good governance principles under European Union law

Abstract

Article 41 of the EU Charter of Fundamental Rights establishes the implementation of individuals fundamental right to good administration, according to which the good governance practice of public administration institutions is formed. The concept of good governance is based on legal requirements for public administration entities to provide public (administrative) services, taking into account to the interests of users of such services, and at the same time, exercising the authorities that they have without violating the rights of individuals. This article critically examines the implementation of principles of good governance in the context of defending violated consumer rights, with a particular focus on Lithuanian legal practices and the role of the European Consumer Centre. Emphasizing transparency, accountability, efficiency, and participatory in decision-making, the good governance principles are pivotal in enhancing the effectiveness of public administration mechanisms in the protection of violated consumer rights. By integrating qualitative analysis of legal frameworks, case studies, and empirical data, the research study sheds light on how Lithuania and the European Consumer Centre apply the good governance principles to ensure a robust consumer rights protection. The study highlights the central role of national regulatory bodies and the European Consumer Centre in mediating disputes, enforcing fair trade practices, and ensuring product safety, there by facilitating efficient redressal for aggrieved consumers. The research findings advocate for the improvement of legal regulation in order to strengthen the application of good governance principles in the public administration practice for the protection of consumer rights. The article concludes with recommendations aimed at improving the efficiency of consumer rights protection mechanism through the adoption of good governance practices, with a special emphasis on the Lithuanian context and the broader European framework.