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dc.rights.licenseKūrybinių bendrijų licencija / Creative Commons licenceen_US
dc.contributor.authorJames, Sibin
dc.contributor.authorŠatrevičs, Vladimirs
dc.contributor.authorVoronova, Irina
dc.date.accessioned2024-08-08T06:41:10Z
dc.date.available2024-08-08T06:41:10Z
dc.date.issued2022
dc.date.submitted2022-01-25
dc.identifier.isbn9786094762888en_US
dc.identifier.issn2029-4441en_US
dc.identifier.urihttps://etalpykla.vilniustech.lt/handle/123456789/154658
dc.description.abstractThe most important thing to improve the customer service and customer satisfaction is to identify the demands to the customer. Automobile industries need to find the significant factors, which will meet the demands of the customer to a greater extent. The present research includes identification of important cyber physical system factors from the factorial analysis. Descriptive analysis used for the data analysis of the survey results. The relations between the important factors were evaluated and model of the cyber physical system factors in the customer satisfaction of automobile industry is suggested. We conclude the Cyber physical systems factor with the important 5 factors such as Safety, Energy-saving, E-receipts, Inbuild Multi-dimensional human machine interactive systems, and Smart Recycle, manufacture and redesign are the crucial aspects in the customer service.en_US
dc.format.extent11 p.en_US
dc.format.mediumTekstas / Texten_US
dc.language.isoenen_US
dc.relation.urihttps://etalpykla.vilniustech.lt/handle/123456789/154478en_US
dc.rightsAttribution 4.0 Internationalen_US
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/en_US
dc.source.urihttps://bm.vgtu.lt/index.php/verslas/2022/paper/view/736en_US
dc.subjectcustomer serviceen_US
dc.subjectcustomer satisfactionen_US
dc.subjectCustomer relationships managementen_US
dc.subjectAutomobile companiesen_US
dc.subjectIndustry 4.0en_US
dc.subjectSmart product service systemsen_US
dc.subjectCyber physical systemsen_US
dc.titleModel of Cyber physical system in the customer satisfaction of automobile industry in Indiaen_US
dc.typeKonferencijos publikacija / Conference paperen_US
dcterms.accessRightsLaisvai prieinamas / Openly availableen_US
dcterms.accrualMethodRankinis pateikimas / Manual submissionen_US
dcterms.alternativeBusiness technologies and sustainable entrepreneurshipen_US
dcterms.dateAccepted2022-03-24
dcterms.issued2022-05-13
dcterms.licenseCC BYen_US
dcterms.references25en_US
dc.description.versionTaip / Yesen_US
dc.contributor.institutionRiga Technical Universityen_US
dcterms.sourcetitle12th International Scientific Conference “Business and Management 2022”en_US
dc.identifier.eisbn9786094762895en_US
dc.identifier.eissn2029-929Xen_US
dc.publisher.nameVilnius Gediminas Technical Universityen_US
dc.publisher.nameVilniaus Gedimino technikos universitetasen_US
dc.publisher.countryLithuaniaen_US
dc.publisher.countryLietuvaen_US
dc.publisher.cityVilniusen_US
dc.identifier.doihttps://doi.org/10.3846/bm.2022.736en_US


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Kūrybinių bendrijų licencija / Creative Commons licence
Except where otherwise noted, this item's license is described as Kūrybinių bendrijų licencija / Creative Commons licence