Methodics of identification level of service quality in railway transport

Abstract

The goal of contribution is characterize methodics of identification level of services quality, which is a result from extensive researches being solved at Department of Railway transport, University of Žilina. The first part of the methodics is characterised by calculating the complex indicator of quality for the corresponding process of the provision of service, second part is focused on customer, employee and supplier oriented approach in terms of compliance with principles applicable to railway transport. Unique and universal character predetermines methodics for use in all technological processes of transport chain in railway transport.