The car aftersales market development trends in the new economy

Abstract

The new economy is characterized by knowledge, information and communication. One of its elements is e-commerce. New entrepreneurship models and new terms have originated in the car aftersales market: B2C (Business to Customer) online sales, car service online portals, M2M (Machine to Machine) communication, car sharing services, e-mobility, connected car. A car starts more and more to resemble a computer on wheels. In addition, not only are automotive technologies essentially changing, but also the habits of drivers. Today, the car aftersales market is poised for enormous changes and in the near future the industry companies will have to adjust, and use business models, and opportunities created by the new economy in order to keep being competitive, and to develop successfully. This article discusses the car aftersales market development tendencies in the age of a new economy and technologies.