Rodyti trumpą aprašą

dc.contributor.authorPabedinskaitė, Arnoldina
dc.contributor.authorAkstinaitė, Viktorija
dc.date.accessioned2024-07-03T12:46:05Z
dc.date.available2024-07-03T12:46:05Z
dc.date.issued2014
dc.identifier.isbn9786094576508en_US
dc.identifier.issn2029-4441en_US
dc.identifier.urihttps://etalpykla.vilniustech.lt/handle/123456789/154552
dc.description.abstractThe quality of airport services for airlines is been investigated in this paper using Servqual method. Literature analysis has resulted in the development of a system of criteria (37 criteria) for measuring the quality of the airport services provided to airlines. Based on the analysis of literature and expert assessment, the authors propose a system of criteria designed for measuring the quality of airport services provided to airlines according to five service quality dimensions as well as the service processes provided by airports. Using the criteria system quality the level of airport services provided to airlines has assessed. The following methods have been applied: the comparative analysis of the scientific literature and data analysis.en_US
dc.format.extent10 p.en_US
dc.format.mediumTekstas / Texten_US
dc.language.isoenen_US
dc.relation.urihttps://etalpykla.vilniustech.lt/handle/123456789/154365en_US
dc.source.urihttp://old.konferencijos.vgtu.lt/bm.vgtu.lt/public_html/index.php/bm/bm_2014/paper/view/461en_US
dc.subjectservice qualityen_US
dc.subjectairport servicesen_US
dc.subjectServqual methoden_US
dc.titleAssessment of the airport service qualityen_US
dc.typeKonferencijos publikacija / Conference paperen_US
dcterms.accessRightsLaisvai prieinamas / Openly availableen_US
dcterms.accrualMethodRankinis pateikimas / Manual submissionen_US
dcterms.alternativeInformation and communication technologies in businessen_US
dcterms.issued2014-05-16
dcterms.references40en_US
dc.description.versionTaip / Yesen_US
dc.contributor.institutionVilniaus Gedimino technikos universitetasen_US
dc.contributor.institutionVilnius Gediminas Technical Universityen_US
dc.contributor.facultyVerslo vadybos fakultetas / Faculty of Business Managementen_US
dcterms.sourcetitle8th International Scientific Conference “Business and Management 2014”en_US
dc.identifier.eisbn9786094576492en_US
dc.identifier.eissn2029-929Xen_US
dc.publisher.nameVilnius Gediminas Technical Universityen_US
dc.publisher.nameVilniaus Gedimino technikos universitetasen_US
dc.publisher.countryLithuaniaen_US
dc.publisher.countryLietuvaen_US
dc.publisher.cityVilniusen_US
dc.identifier.doihttp://dx.doi.org/10.3846/bm.2014.080en_US


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