Digitalization in insurance companies

Abstract

Purpose – the main idea of the article was to characterize the process of digitalization in insurance companies through the implementation of information and communication technologies (ICT). This research examined the relationship between the expenses for information technologies of selected insurance companies and the results of their activity. Research methodology – the research had empirical character and was based on the analysis of two groups of indicators: digitalization and insurance. The first group characterizes the level of insurance companies’ investments in ICT, and the second – the results of insurance activity. Data were collected from notes to financial statements of top 4 European insurance groups. The results have been received based on correlation analysis. Findings – the results of the research showed that there is a different tendency in the raising of ICT investments and the values of gross premiums, claims, and expenses. This result deals with the important question in insurance if the higher invests in technologies could be a factor of insurers’ effectiveness. Research limitations – most important limitation relates to the lack of complete data about information and communication technologies in insurers. It is closely connected with some ambiguity in defining modern information technologies. Practical implications – the results of the research could be used in the decision-making process in practice or future research. Originality/Value – in the research the possibility to combine analysis and comparison of selected parameters of digitalization based on financial statements of insurance companies was described.