The Integration of Artificial Intelligence in Management of Airline Operation Control Centre (SmartLynx Airlines Case Study)

Abstract

This research explores the impact of integrating Artificial Intelligence (AI) in managing an Airline Operations Control Center (OCC) processes. Aviation industry is undergoing rapid advancements, leveraging the available AI technologies becomes paramount for enhancing operational efficiency, reducing costs, and ensuring passenger safety. This study investigates the applications of AI within the OCC process, focusing on its role in decision-making, predictive analysis, and resource optimization inside the day-to-day OCC activities. To answer the research questions, qualitative, quantitative methods and data analysis have been used. The qualitative method comprises interviews with the industry experts, data analysis of operational reports and a survey conducted with 112 participants from the operations environment. The survey and interview findings have underscored the significant benefits of incorporating AI in airline OCC processes, ultimately leading to enhanced operational performance, reduced financial impact and improved overall customer satisfaction. The research results showcase tangible improvements in decision-making, reduction of time-consuming activities, Airport Slot Coordination, Delay-Disruption management, and resource optimization in maintenance scheduling.